Patient Bill of Rights

Applies at all UrgentCare Chiropractic clinics and to all patients, visitors, and caregivers. This notice explains your rights and how we protect them. State and federal laws may grant additional rights.

Your Rights as a Patient

1. Choose your provider and clinic. You have the right to obtain care from the provider or clinic of your choice and to request a second opinion or referral when clinically appropriate.
2. Have a say in your care. You have the right to be informed about your diagnosis, treatment options, expected benefits and risks, alternatives, and likely outcomes, and to participate in decisions about your care plan.
3. Speak freely and be heard. You have the right to voice questions, concerns, and preferences about the type of care offered at our clinics without fear of discrimination, retaliation, or any change in the quality of your care.
4. Confidential conversations and privacy. You have the right to private discussions with your providers and to have your health information protected. We share your information only as permitted by law for treatment, payment, and health care operations, or with your authorization.
5. Access to your records. You have the right to access and obtain copies of your health records—including electronic copies—and to request corrections of information you believe is incomplete or inaccurate.
6. Billing clarity and financial information. You have the right to receive clear, timely information about charges, insurance coverage, and statements; to request financial counseling or estimates; and to ask questions about your bill.
7. Dignity, respect, and non‑discrimination. You have the right to be treated with courtesy and respect in a safe, clean environment—without regard to race, color, national origin, age, disability, sex (including pregnancy, sexual orientation, gender identity), religion, creed, beliefs, or any other protected status.
8. Interpreter and accessibility services. You have the right to free language assistance (qualified interpreters and translated vital documents) and to reasonable accommodations for disabilities. You may not be asked to provide your own interpreter (including family) except in limited circumstances permitted by law.
9. Safe, considerate care. You have the right to care that follows professional standards, respects your cultural and personal values, and includes appropriate assessment and management of pain or discomfort.
10. Chaperones and personal safety. You have the right to request a trained chaperone for sensitive exams and to be free from abuse, neglect, or harassment.
11. Refuse or accept treatment. You may refuse a recommended test or treatment to the extent permitted by law and will be informed of the potential risks and alternatives. You may withdraw consent at any time.
12. Know your care team. You have the right to know the names and roles of the people involved in your care and when trainees or observers are present. Your participation in education or research activities is voluntary and requires your consent.
13. Continuity and coordination of care. You have the right to information about follow‑up care, referrals, and how to obtain services after you leave the clinic.
14. Timely appointments and courteous service. You have the right to timely scheduling, reasonable wait times, and to be informed of delays or changes in your appointment.
15. Grievances and feedback. You have the right to file a complaint or grievance and receive a timely response without fear of retaliation. See “How to share feedback” below.